Frequently Asked Questions
Answers to the most common questions about the Platinum Card
What are the exclusive benefits of the Platinum Card?
24/7 personal concierge, unlimited Priority Pass airport lounge access (you + companions), all-risk travel insurance (cancellation, unlimited repatriation, medical expenses up to €1M), 1-3% cashback with partners, private event invitations, dedicated advisor, extended purchase protection.
How much does the Platinum Card cost?
€19.90 per month (€238.80/year). The benefits (airport lounges ~€50-100/entry, concierge, premium insurance) more than offset the cost for frequent travelers or demanding users.
Is the Platinum concierge really personal?
Yes, a dedicated assistant (not a standard call center) available 24/7 by phone or app. Complex bookings (Michelin-starred restaurants, rare tickets, tailor-made trips), personalized research, agenda management, custom gifts.
Is airport lounge access truly unlimited?
Yes, unlimited access all year round (you + 1 or 2 companions depending on conditions) in over 1,200 Priority Pass / LoungeKey lounges worldwide. No annual quota. Simply present your Platinum Card.
Are the insurances activated automatically?
Yes for most: paying for travel/tickets with the Platinum Card automatically activates coverage (cancellation, delay, baggage, medical expenses, repatriation). Purchase insurance and extended protection are also automatic.
Can I easily upgrade from Gold to Platinum?
Yes, direct upgrade via app or advisor. New Platinum Card sent free of charge (3-5 days). All Platinum benefits activated immediately. No migration fees, previous Gold contract automatically terminated.
Are there income requirements for the Platinum Card?
No public minimum income requirement, but personalized review based on your financial profile (regular income, banking history, assets). More selective acceptance than Gold. Advisor can assist with the application.
