Frequently Asked Questions
Answers to the most common questions about the Gold Card
What are the main advantages of the Gold Card compared to the Classic?
Higher limits (€3,000/day payment), premium travel insurance (cancellation, delay, snow/mountain), airport lounge access (4 entries/year), 24/7 concierge, enhanced purchase protection, cashback or loyalty points depending on the program.
How much does the Gold Card really cost?
€9.90 per month (€118.80/year), often offset by the benefits (airport lounges ~€30-50/entry, travel insurance, concierge). No fees for payments in the eurozone. Withdrawals and payments outside the eurozone: reduced fees compared to Classic.
Is the travel insurance really comprehensive?
Yes: cancellation/interruption up to €5,000-10,000, medical expenses abroad up to €150,000, unlimited repatriation, flight delay, lost/stolen luggage, snow/mountain (ski pass, equipment). Activated simply by paying for the trip with the card.
How do I access airport lounges?
4 free entries per year (you + 1 guest) in over 1,000 LoungeKey/DragonPass lounges worldwide. Present your Gold Card at the lounge reception. No prior reservation required.
Is the concierge really available 24/7?
Yes, 24 hours a day and 7 days a week by phone or app. Restaurant bookings, shows, hotels, gifts, various searches. Service in English and multilingual, no extra charge.
Can I easily upgrade from Classic to Gold?
Yes, upgrade request via app or client area. New Gold Card sent free of charge within 5-7 days. Previous Classic contract automatically terminated with no fees. Limits and benefits updated immediately.
Can the Gold Card be used abroad without fees?
Payments free in the eurozone. Outside the eurozone: reduced fees (approx. 1.5-1.8% + fixed amount, often cheaper than Classic). ATM withdrawals: moderate fees (often free in certain partner networks abroad).
